Quick Topics provide a clear starting point
Visitors can choose a recognizable topic instead of deciding how to phrase the first message. This reduces the effort required to begin and helps expose useful product areas.
Customer story
How Bravoboard uses Presbot to guide website visitors
Bravoboard uses Presbot to answer common questions, help visitors navigate its product options, and collect useful context when individual follow-up is needed.
- Customer
- Bravoboard
- What it offers
- Group celebration cards for teams, friends, and special occasions
- How Presbot helps
- Clear starting topics, controlled answers, broader Website Knowledge, and structured visitor follow-up
- Implementation
- Active
Bravoboard Assistant
Ask about boards, sharing, or workplace features
How boards work
Workplace options
Privacy & sharing
Choose a topic or ask a question. Request follow-up when you need individual help.
The website
A flexible product creates many possible questions
Bravoboard helps groups create shared celebration cards for birthdays, workplace moments, appreciation, and other occasions. Depending on the product’s current verified capabilities, a board may include written messages, GIFs, images, video, audio, reactions, visual effects, and additional controls for workplace use.
That flexibility is useful, but visitors do not all arrive with the same goal. One person may want to know how a board works. Another may be comparing workplace options. Someone else may need help with privacy, contributor access, media, or sharing.
A contact form cannot answer those questions, and a long feature page cannot always predict which detail matters first.
The challenge
Answer the question before asking for contact details
The goal is not to replace Bravoboard’s website or make visitors talk to an assistant before they can browse.
The goal is simpler: give visitors a clear way to ask a question from anywhere on the site, provide useful answers from controlled information, and make follow-up easier when a direct answer is not enough.
- Visitors arrive with different levels of product knowledge.
- Free and workplace-oriented features need clear distinctions.
- Privacy, sharing, and contributor controls may require context.
- A blank contact form asks the visitor to explain everything from the beginning.
- Follow-up is more useful when the original question and relevant details are preserved.
The approach
Use a layered answer system instead of one open-ended chat box
Bravoboard’s Presbot implementation combines several answer paths so common questions stay quick and broader questions still have somewhere to go.
Saved Responses keep important answers direct
Questions with stable, approved answers can use prepared responses. The business controls the wording, links, and next step rather than relying on a generated answer for every interaction.
Website Knowledge supports broader questions
When a question does not match a prepared response, Presbot can use approved website information to provide a relevant answer while staying within the available Knowledge.
Follow-up begins with context
When someone needs individual help, Presbot can ask focused follow-up questions and preserve the subject of the inquiry. Bravoboard receives more context than a blank form would normally provide.
The visitor flow
A natural path from question to follow-up
- Step 1
Start with a common topic
A visitor can choose a visible topic related to the questions people commonly ask.
- Step 2
Read a direct answer
Prepared information gives the visitor an immediate, consistent response where one is available.
- Step 3
Ask something more specific
The visitor can ask a broader question using Bravoboard’s Website Knowledge.
- Step 4
Request help when needed
If the question requires individual follow-up, the visitor can provide focused details without starting over.
- Step 5
Continue browsing
The assistant supports the page rather than replacing it. Visitors can keep exploring the website before, during, or after the interaction.
What the implementation shows
Useful engagement does not need to feel aggressive
This case study does not claim a guaranteed increase in conversions, inquiries, or revenue. It shows a practical visitor experience: people can ask the question that brought them to the website, receive useful information, and request follow-up with more context when they need it.
Presbot gives Bravoboard a controlled way to support that sequence.
Answers remain connected to approved information
Quick Topics, Saved Responses, and Website Knowledge give the business distinct levels of control.
Visitors are not forced into a form first
The interaction begins with the visitor’s question, not a request for personal details.
Follow-up can be more specific
The visitor’s selected topic, question, and follow-up answers can provide useful context for the business.
The website remains the primary experience
The assistant is available when needed without replacing normal navigation and page content.
Why Presbot fits
A focused assistant for a focused job
Bravoboard does not need every visitor interaction to become a live-support conversation. It needs a website assistant that can present controlled answers, use current website information, and hand off a useful inquiry when appropriate. That narrower role is central to how Presbot is designed.
Give visitors an answer before asking them to explain everything
Create a Presbot assistant, add the information your business already trusts, and test the visitor experience on your own website.
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